Våler is a Norwegian municipality with a population of 5600. As they experienced growth, they turned to JOIN21 for help in optimizing knowledge flow to improve services for citizens. Our Network analysis helped them understand their internal and external networks and implement actions that integrated everyone in the organization. By the end of our Network Leadership process, they:
built one of Norway’s most efficient municipalities
utilized the knowledge of employees to make major impacts in the environment
learn how to cut costs and save time
increased satisfaction of citizens, volunteers, businesses and education sector
As Våler’s population grew, so did the municipality’s staff and the need to handle a growing number of tasks in a cost-efficient and timely manner. Våler asked JOIN21 for help to develop digital infrastructure and build a reputation of innovative, competent and highly efficient municipality. One of the key challenges was establishing these new ways of working while remaining true to the municipality’s core values.
JOIN21 gathered data points from a digital employee survey, several workshops and round-tables, and visualized the findings in a map. Key insights:
The network map was presented in workshop gathering feedback from administrators, employees, politicians and citizens.
Based on the JOIN21 inputs and advices, the municipality took giant steps forward:
We are always for including employees in the process, rather than just presenting them the results. That is why we invited all of them, including part-timers, to learn their own place in the network and reflect on insights relevant to them.
Increased engagement and sharing between all employees, including numerous part-time employees.
Reduced tech fatigue, time and costs related to unnecessary manual processes.
Management got new insights on how to improve decision-making, while employees played vital role in that process by sharing their know-how.
Schools increased expertise and resources, as well as motivation of teachers and students.