Telenor had owned companies across Nordics, Central Eastern Europe and Asia. As it grew bigger and wider, there were lesser and lesser collaboration across group members, and it affected value creation. People behind JOIN21 played a vital role in the creation of Way of Work (WoW) Program, global project to connect across borders and get all business units onto one collaboration and productivity platform. By the end of our Network Leadership process, Telenor had:
CONNECTED EXPERTS ACROSS GROUPS
INCREASED REVENUE WORLDWIDE
INCREASED AGILITY AND INNOVATION
CREATED HAPPIER WORK CULTURE
After looking at the group as a network, it was clear that the people in the business units were not collaborating well, nor did the business units across borders. It was clear that Telenor needed to connect experts globally or it would lose competitiveness. The idea of a global way of working was born.
Based on data from internal communication, structure and surveys and Network Leadership analysis, we detected 3 key issues:
All these showed lots of potential of shared knowledge, information and experience go to waste, simply because people among units were not connected.
The solution was to benefit from the expertise globally, to share practices across boundaries and to help managers help workers utilize networks. In other words, solution was creating Way of Work global program, through which:
Telenor gained tools to really go steady while going global, releasing potential of competence across the world.
We sparked huge appetite to work across divisions and borders, super-motivated communities across functions, teams, projects, and countries.
We increased value from projects, since every unit learned from the experience of the other.
We created strong, long-lasting relationship with partners and customers.