Mobit is IT & mobile business solutions distributor, with 150 expert resellers and 800 employees across Norway aiming to make customers’ digital lives simple, updated and hassle-free. When we met them, they were facing challenges of fierce competition and approaching a merger. By the end of our Network Leadership process, they:
INCREASED CONNECTIVITY BETWEEN EXPERTS
IMPROVED COLLABORATION WITH CUSTOMERS & PARTNERS
ENTERED A SUCCESSFUL MERGER
OUTPERFORMED LARGER IT CORPORATIONS
Balancing a distributed retail organization is quite a challenge. The very structure of the firm makes the expertise and information spread out, capsulated and rarely shared, slowing down innovation, agility and productivity. Before we tried to solve that issue, we needed to see what data showed and how we can use it to our advantage.
JOIN21 performed a network analysis, gathering data points from surveys, workshops and existing communication tools. We’ll walk you through top 3 findings.
Each dot represents an employee, colored per branches or departments. The lines between dots show who that employee consults or sends information to. The thickness of the line represents the frequency of consultation. The larger the dot, the larger the number of requests from other people. Let’s see what the analysis revealed.
1. Leaders unconnected and distanced, meaning their knowledge wasn’t shared across teams, but remained buried in silos.
2. A few very central individuals, whose importance slowed down the organization’s communication and workflow. The goal is always for employees to communicate directly, rather than rely on a handful of colleagues.
3. Isolated silos, or lots of small groups with no or little connection to the rest of the network, only through a few integrators.
Connecting expertise across dealers helped them win customers, while strengthening relationships with existing ones.
Insights helped facilitate the merger more efficiently.
The process created smarter and more motivated cross-functional teams and projects.
Mobit outperformed the larger competition, and built inner strength to face adversity and market challenges.
Two years later, in 2019, Mobit was so happy with the results that it decided to use additional JOIN21 Network Leadership services to analyze find new opportunities and plan the future.